FAQs

  • How do I use a promo code?

    During check out, enter your promo code in the “Discount Codes” field and click the arrow to apply the code to your order.
    Only one promo code can be used per order.

     

    If you have any questions regarding a specific promotion, please contact customer service at 1-888-480-1582.

  • Do you offer exclusive pricing for dance studios?

    Verified Curtain Call® customers receive exclusive studio pricing on NX3® apparel!
    Log in to your Curtain Call account to shop now.

     

    If you are not currently a Curtain Call customer, learn more about how to become one!

  • How do I return or exchange an item?

    If you need to exchange or return an item, please fill out the returns form found on the back of your order’s packing list or download and print one.
    If you are exchanging, place your new order online.

     

    Returns for merchandise credit or exchanges are permitted within 30 days of receipt. Customer is responsible for all shipping charges on exchange/return orders. Returns will not be processed if items are worn or soiled. Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable.

  • What are your shipping options?

    Continental US Shipping & Handling Charges

    Economy Shipping (Delivery in 4-7 business days)

    • Up to $25.00 = $2.95
    • $25.01-$74.99 = $4.95
    • $75.00+ = FREE!

    Standard Shipping (Delivery in 3-5 business days)

    • Up to $75.00 = $10.00
    • $75.01+ = FREE

    2-Day Shipping

    • All orders = $15.95

    Next Day Shipping

    • All orders = $25.95

    Alaska, Hawaii, Puerto Rico Shipping Charges

    Standard Shipping (Delivery in 3-5 business days)

    • Up to $75.00 = $15.95
    • $75.01+ = FREE

    2-Day Shipping

    • All orders = $21.90

    Next Day Shipping

    • All orders = $31.90
  • Do you accept international orders?

    Our web site does not currently accept international orders.

  • What payment methods do you accept?

    We currently accept Visa, MasterCard, Discover and American Express.

  • How do I post a review?

    Find the item you want to review and click “Add Your Review” on the product page. Complete the required fields and hit submit.

     

    Please note, if your nickname is included in connection with your review, this personal information will become public information. Once personal information is disclosed to the general public, it may be redistributed through the Internet and other media channels, where it will reach an even broader audience. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with your review(s).

     

    NX3® does not endorse, recommend, or sponsor any guest product reviews, ideas, or advice. NX3® will review all reviews and reserves the right not to post or to withdraw any posted review. Your review will be excluded if it contains obscene content or spam.

  • What is live chat and how do I use it?

    Get answers fast with our Live Chat feature! Chat directly with our Customer Service team by typing your question in the Live Chat box in the bottom right-hand corner of the screen. A member of our team will be happy to assist you.

     

    If a member of our team is not available, complete the contact form and someone will follow up with you!